If you're a Member with breakdown cover, call our Accident Assist team for help. The seller must have the right to sell the car. If you buy a new car or used car from a dealer and something goes wrong with it, you’ll have extra protection if you bought it through: Hire purchase: You have protection under section 75 of the Consumer Credit Act 1974 and the Consumer Rights Act 2015. Tell us about your problem and track your rescue. The Consumer Rights Act Introduced in October 2015, the Act stipulates that any car you buy should be: Of satisfactory quality : if you’re buying a new car, it should be in perfect working order. It’s important you enter into dialogue with the retailer you bought the car from in the first instance. This means that, when you buy the vehicle, it has to be of satisfactory quality, fit for purpose and as described. Authority, registration number 452589. In the event of a refund following a failed attempt at repair during the first six months the seller may make a 'reasonable' adjustment to the amount refunded to take account of the use that you’ve had of the vehicle. Log in or register to manage your account online, Your rights depend on where you buy your car. You have a right to cancel from the moment you place your order until 14 days from the day you receive your goods. If your vehicle falls short of any of these requirements, you, as the buyer, are entitled to return the vehicle within 30 days of buying it for a full refund. Rather than within the previous ‘reasonable period’, buyers can now reject an unsatisfactory car within 30 days of taking delivery and get a full refund. Find out your rights if you've bought a used car and something has gone wrong. Zuto Limited is authorised and regulated by the Financial Conduct The Consumer Rights Act 2015. Some auctions offer 'guarantees' or 'insurance' for an extra sum, but any rights are limited, so check the wording on any paperwork carefully. Explanatory Notes were introduced in 1999 and accompany all Public Acts except Appropriation, Consolidated Fund, Finance and Consolidation Acts. The vehicle should be of satisfactory quality, fit for its purpose and as described. It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise. If you don’t think they are acting appropriately and you purchased the car through Zuto, we’re happy to offer support. For example, bargain-bucket products won’t be held to a… If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. The law falls in favour of the consumer (buyer) and assumes the fault was there at the time of purchase unless the seller can prove otherwise. But the Consumer Rights Act 2015 still offers you some protections. This also applies if you're buying online from an auction site where you bid to buy from a private seller. The guidance, published by The Society of Chief Officers of Trading Standards in Scotland (SCOTSS) is intended to help second-hand car dealers comply with a number of important pieces of consumer protection law, such as the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Rights Act 2015. You may have a legal right to a repair, the cost of a repair, or some or all of your money back. The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. ; Be As Described.Where goods are supplied by description the contract is to be treated as including a term that the goods will match the description. The Consumer Rights Act came into force on 1st October, 2015 and replaces the former ‘Sale of Goods Act’. Certain exclusions for NI residents. 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